Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Solar Panels are shipped at the buyers own risk due to the Courier companies not being able to ensure glass products. When orders are placed for Solar Panels the buyer carries full responsibility in the event of the panels being damaged by the courier. No refunds or exchanges will be made in the event of Panels being damaged in transit.
Warranties
All inverters and batteries must be installed by a qualified electrical wireman or Master electrician with a valid registration with the Department of Labor. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 and ALL its parts. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
